Frequently Asked Questions
Discover everything you need to know about your TOTEME experience.
What is the standard delivery timeframe for international orders?
We offer worldwide shipping via express couriers. Delivery typically takes 2-5 business days depending on your location and customs processing.
What is your return policy for seasonal collections?
You can return items within 14 days of receipt. Products must be in their original condition, unworn, and with all TOTEME tags and packaging intact.
How can I ensure I select the correct size?
Each product page features a detailed size guide and specific garment measurements. Our silhouettes often run true to size, but we recommend checking the 'Fit' notes for specific styling advice.
Are duties and taxes included in the final price?
For most regions, including the US, UK, and EU, duties and taxes are calculated and included at checkout so there are no additional fees upon delivery.
How should I care for my TOTEME wool and silk pieces?
We recommend professional dry cleaning for our tailored wool coats and silk scarves. Please refer to the care label inside each garment for specific maintenance instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and localized payment options like Klarna in selected markets.